[더존스마트A] 통장 자동수집 오류

2018년 1기 확정 부가가치세 신고기간입니다.  더존스마트A에서 자동전표 > 자료수집및자동분개 실행 중 특정 통장만 데이터 불러오기에 실패하였습니다.  오류내용을 살펴보니 “해당은행의 보안프로그램이 제대로 설치되지 않은 경우 발생하는 오류입니다” 라고 되어 있어  은행사이트에 접속하여 보안프로그램을 새로 설치하였으나, 계속 자료수집에 실패하였습니다.

해결책을 찾기 위해 가장 먼저 더존고객센터에서 몇 가지 키워드를 입력하여 찾아보았으나 답변을 찾지 못하였습니다. 다음으로 네이버에서 검색하였으나, 역시 답변을 찾지 못하였습니다. 이후 이미지에서 보는 바와 같이 구글링을 시도하였으며, 더존고객센터의 답변을 찾았기에 공유합니다.

 

 

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